> ## Documentation Index
> Fetch the complete documentation index at: https://docs.appliedai.club/llms.txt
> Use this file to discover all available pages before exploring further.

# Integration Setup

> Connect CS-QA with your Freshdesk account

# Freshdesk Integration

Learn how to connect CS-QA with your Freshdesk helpdesk.

## Setup Process

<Steps>
  <Step title="Configure Connection">
    Required information:

    * Freshdesk domain
    * API credentials
    * Ticket categories
    * Field mappings
  </Step>

  <Step title="Map Fields">
    <CodeGroup>
      ```json Field Mapping theme={null}
      {
        "ticket_fields": {
          "subject": "title",
          "description": "content",
          "priority": "priority_level",
          "status": "ticket_status",
          "agent_id": "assignee"
        },
        "custom_fields": {
          "category": "ticket_category",
          "team": "support_team"
        }
      }
      ```
    </CodeGroup>
  </Step>

  <Step title="Test Integration">
    Verify your setup:

    * Run test assessments
    * Check field mapping
    * Validate scoring
    * Review results
  </Step>
</Steps>

## Workflow Integration

<CardGroup cols={2}>
  <Card title="Automatic Assessment" icon="robot">
    Tickets evaluated as they're resolved
  </Card>

  <Card title="Manual Review" icon="user">
    Option to review and adjust scores
  </Card>
</CardGroup>