> ## Documentation Index
> Fetch the complete documentation index at: https://docs.appliedai.club/llms.txt
> Use this file to discover all available pages before exploring further.

# Reports & Analytics

> Monitor and analyze your customer service quality

# Quality Assessment Reports

Track and analyze your customer service performance.

## Available Reports

<CardGroup cols={2}>
  <Card title="Quality Scores" icon="star">
    Overall and per-category quality metrics
  </Card>

  <Card title="Agent Performance" icon="user">
    Individual agent quality trends
  </Card>

  <Card title="Trend Analysis" icon="chart-line">
    Quality metrics over time
  </Card>

  <Card title="Category Breakdown" icon="folder-tree">
    Performance by ticket category
  </Card>
</CardGroup>

## Analysis Features

<Steps>
  <Step title="View Reports">
    Access comprehensive analytics:

    * Quality scores
    * Performance trends
    * Agent metrics
    * Category analysis
  </Step>

  <Step title="Filter Data">
    Available filters:

    * Date range
    * Agents
    * Categories
    * Teams
  </Step>

  <Step title="Export Results">
    Export options:

    * CSV for spreadsheets
    * PDF for presentations
    * API for integration
  </Step>
</Steps>

## Sample Report

<CodeGroup>
  ```json Quality Report theme={null}
  {
    "period": "2024-01",
    "overall_score": 92.5,
    "total_tickets": 1250,
    "categories": {
      "communication": 94.2,
      "technical_accuracy": 91.8,
      "resolution_time": 89.5
    },
    "trends": {
      "improvement_areas": [
        "First response time",
        "Solution documentation"
      ]
    }
  }
  ```
</CodeGroup>