> ## Documentation Index
> Fetch the complete documentation index at: https://docs.appliedai.club/llms.txt
> Use this file to discover all available pages before exploring further.

# Quality Schemas

> Create and manage quality assessment frameworks

# Quality Schema Management

Define how your customer service quality should be evaluated.

<Steps>
  <Step title="Create Schema">
    <Frame>
      \[Placeholder for schema creation interface]
    </Frame>

    1. Navigate to "Quality Schema"
    2. Click "Create Schema"
    3. Define parameters:
       * Schema Name
       * Categories
       * Scoring Criteria
       * Weightage

    <Note>
      Make your criteria specific and measurable for consistent evaluation
    </Note>
  </Step>

  <Step title="Configure Categories">
    Example schema structure:

    <CodeGroup>
      ```json Example Schema theme={null}
      {
        "name": "Support Quality Standard",
        "categories": [
          {
            "name": "Communication",
            "weight": 0.4,
            "criteria": [
              {
                "name": "Clarity",
                "description": "Clear and concise explanation",
                "score_range": [0, 5]
              }
            ]
          }
        ]
      }
      ```
    </CodeGroup>
  </Step>

  <Step title="Set Scoring Rules">
    Define scoring guidelines:

    * Score ranges
    * Passing thresholds
    * Critical criteria
    * Auto-fail conditions
  </Step>

  <Step title="Test and Deploy">
    1. Run test evaluations
    2. Adjust weights if needed
    3. Deploy to production
    4. Monitor initial results
  </Step>
</Steps>