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Documentation Index

Fetch the complete documentation index at: https://docs.appliedai.club/llms.txt

Use this file to discover all available pages before exploring further.

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Quality Assessment Reports

Track and analyze your customer service performance.

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Available Reports

Quality Scores

Overall and per-category quality metrics

Agent Performance

Individual agent quality trends

Trend Analysis

Quality metrics over time

Category Breakdown

Performance by ticket category

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Analysis Features

1

View Reports

Access comprehensive analytics:
  • Quality scores
  • Performance trends
  • Agent metrics
  • Category analysis
2

Filter Data

Available filters:
  • Date range
  • Agents
  • Categories
  • Teams
3

Export Results

Export options:
  • CSV for spreadsheets
  • PDF for presentations
  • API for integration

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Sample Report

{
  "period": "2024-01",
  "overall_score": 92.5,
  "total_tickets": 1250,
  "categories": {
    "communication": 94.2,
    "technical_accuracy": 91.8,
    "resolution_time": 89.5
  },
  "trends": {
    "improvement_areas": [
      "First response time",
      "Solution documentation"
    ]
  }
}