{
  "period": "2024-01",
  "overall_score": 92.5,
  "total_tickets": 1250,
  "categories": {
    "communication": 94.2,
    "technical_accuracy": 91.8,
    "resolution_time": 89.5
  },
  "trends": {
    "improvement_areas": [
      "First response time",
      "Solution documentation"
    ]
  }
}